Archive for the ‘outage’ Category

Outage. This time ServerPronto give warning.

Friday, September 7th, 2007

There will be another brief Trouble outage on Monday afternoon Melbourne time between mid-day and 2pm. Here’s the original text o the ServerPronto waring, FYI:

Dear Customer:

In order to ensure continunity of operations, we must perform emergency maintenance on the electrical system. This maintenance will be performed on September 9, 2007 beween 10:00PM and 12:00AM, USA Eastern Daylight Time (New York City). During this period approximately 600 of our over 6000 servers will experience a brief power interuption that should not last longer then 30 minutes.

If your server will not reboot without issues in the event of a power interupttion, we would recommend that you:

1. Open a ticket with us to determine if your server will in-fact be affected.

2. If we confirm it is affected, and your server will not reboot gracefully, shut the server down gracefully immediately prior to this time, and open a reboot ticket requesting that we re-start the server for you.

3. When the maintenance is completed, our staff will reboot your server per the ticket you created.

We will have extra staff onsite during this period to address this and any other issues that may arise.

We apologize for any inconvenience this may cause you, but assure you it is necesary to maintain the reliability of our backup power systems.

Thank you for your patience,

The ServerPronto Team

Fortunately, Trouble is quite polite about coming up intact after a reboot, so there should be no extra unexpected downtime or data loss. Just make sure you’re not half-way though editing an unsaved blog-post at the time. :)

Serverpronto go boom! Oooh!

Friday, August 31st, 2007

At this stage I haven’t seen any outage advisories or news-flashes or anything to explain it, but it appears that ServerPronto (who host this server) just had a big hiccup:

Both Trouble and Zikzak went down at about 10:00am AEST and came up again briefly from 10:50 to 11:00, then went down down again until about 11:05.

Uptimes on Trouble and Zikzak at 10:50 were 3 mins and 20 mins respectively, suggesting that there had been some kind of widespread power outage at the site, but there is nothing to suggest that power was lost during the second outage.

ServerPronto‘s billing website was down throughout and is still down at time of writing.

Will follow up here as any further information becomes available.

Fall Down, Go Boom

Tuesday, July 31st, 2007

Trouble was indeed suffering a disk failure. It is mercifully now restored, albeit with some contrariness and confusion on the part of the ServerPronto techs who did the replacement.

My sincere apologies to all those who missed it over the weekend and Monday. No mail should have been lost, and if you find that a file you want is missing, give me a hoy: there are probably still some holes I’ve missed.